When Writers in the Storm asked me if I would write a post about how to design a newsletter as a follow-up to Steena Holmes’s excellent post on The How and Why of Author Newsletters.
My first thought was “sure, but that’s easy!”
Of course it’s easy—for me. I’m a mild-mannered graphic designer by day. But the truth is, it isn’t that easy to people who don’t design graphics for a living. And as it turns out, there’s more to designing an effective newsletter than just some slick graphics.
To help me illustrate what you need to do, I asked my client Lorrie Thomson to help.
Lorrie is a women’s fiction author whose debut novel, Equilibrium, was published in August 2013. I designed Lorrie’s website and I also did her Facebok page and You Tube channel to ensure complete visual consistency. That is, no matter what account of Lorrie’s you visited, you knew it was Lorrie.
That was the goal—and it’s the goal for any business in which you want to promote and protect your brand. (What’s your brand, you might be wondering? Answer: you.)
I didn’t design Lorrie’s newsletter, however, although we always meant to get to that eventually. Meanwhile, Lorrie has sent two newsletters since her publishing debut, and I wanted to see if they’d been successful. The open rate—or the percentage of people who opened the newsletter—wasn’t huge. So that was one of things I wanted to help resolve.
But first, let’s talk about the basics of designing a newsletter.
1. Sign up for a newsletter service.
Steena touched on newsletter services in her post. Most newsletter services are free to use (but usually cost a small amount to send the emails), allow a high degree of customization, and provide excellent statistical information.
Statistics let you know who is opening your newsletter, what they’re clicking through to, and all kinds of other valuable knowledge—so you can better focus your content. We’ll talk more about how to focus content based on statistics below.
Some high-quality and easy to use newsletter services are MailChimp and Vertical Response, both of which I have used and liked. Other services I haven’t used but which come recommended are Constant Contact and iContact.
Note: To find a comparison of top email services, click here.
One of the biggest advantages of a mailing service is that they adhere to anti-spam laws so you don’t have to worry about it. Plus, they automate subscriptions and unsubscriptions, which can be a nightmare to manage on your own.
One last note about newsletters and services. They assume you obtain your list members legitimately—that is, people willingly subscribed. Do not add anyone to your list who hasn’t opted in. It will only annoy them and your newsletter will have had zero effect.
2. Decide how the newsletter should look.
Here’s the part where you might groan and say, “It’s easy for you. I don’t even have Photoshop!” Don’t worry. If you’re not hiring a designer, then a good newsletter service will provide templates. Typically, you can use a wizard, a template, free-form text, or upload a professional design.
Tip: if you hire a designer for your website, ask about newsletter templates, You Tube, Twitter, and Facebook branding to be packaged in as well.
Here are some thoughts from Steena and I on the the subject:
If you’re not sure how to recreate a graphic, the best bet is to go with your name, large and clear.
Lorrie Thomson’s first newsletter used one of the stock generic templates provided by her newsletter service, Vertical Response. It was fine, but it lacked her name and any other identifying information about her:
For her second newsletter, Lorrie went in and pasted a graphic from her website and her picture. Now we have her book and her photo.
Much nicer! But it could be better. I wanted to see her name blazing across the top, bigger. That’s an easy fix. Steena recommended using the same format each time with a newsletter, and you can do this nicely with a template that provides graphics for each section. That’s what I did for Lorrie. Here’s the third version, which I designed for her as part of this post.
Everything is simple here—I made custom graphics for the header and the subheads. The rest I took from Lorrie’s web site. You can do this, too. Read on.
3. Get your hands a tiny bit dirty.
You can customize a newsletter with a little work. I’ve created a blank template for you to use. Click here to download.
Note: There are a few steps to complete once you go to that link so that you can use the template.
You’ll need to play with the HTML a tiny bit. Here’s how to do it:
4. Use statistics to focus content.
I sent out a holiday mailing to my business clients last year. After the mailing, I checked my statistics. I could see that my mailing had an 83% open rate (people opened the email and looked at it), which was pretty good.
I included a link in the email where people could download a PDF of gift tags I’d specially made for the holiday mailing. The download had a 20% click through rate—all right, but not great. That got me thinking. If fewer people opened the link, perhaps the link wasn’t well placed or it wasn’t relevant.
This statistic allows me to rethink my links and what I was presenting. You can do the same thing—and you should do it each time you send out a newsletter. Try different things and then pay attention to the statistics. This is called conversion testing and marketers do this all the time.
So now that we know our challenge is to get Lorrie to have a higher click rate, we’ll consider different ways to encourage that.
5. Use content strategically.
Scott Stratten, the clear-talking mind behind the UnMarketing brand, says that there are three categories we put email in when it arrives in our inboxes:
Great article from Scott: http://www.unmarketing.com/2013/03/21/avoid-the-cleanse-how-to-keep-your-subscribers/
Obviously, we want our newsletters to be in the third category. Scott suggests creating a relationship with the reader before the newsletter even arrives—and you should.
Your newsletter signup page should thank the reader for signing up. Be funny. Be unique. Engage with readers, because frankly, newsletters are asking a lot: they ask a reader to spend time in their regular day of email deluge to read yours.
Steena made the point very well that newsletters are about the reader, not the author. What can your newsletter do for the reader?
6. Email subject titles are incredibly important.
CopyHackers did a test for newsletter subject lines and found that the emails with the name of the sender in them had a higher open rate. According to their tests, CopyHackers says including your name in the subject line increased conversion rates.
Note: Other findings were interesting too—be sure to read their article ~ http://copyhackers.com/2013/03/email-subject-lines/)
Lorrie’s first newsletter had the subject “Fun Fall happenings” with the 52% total open rate. Her second newsletter had the subject “E-book sales, blogging, and book clubs" with the 56% total open rate.
Her third newsletter had the subject “Wrap up the holidays with Lorrie Thomson's signed Equilibrium.” It had a 50% open rate one day after sending, which was excellent. Even more promising, it had a 3% click rate. So more people were opening it faster, and they were clicking on links. With a full week of people getting back to work after Thanksgiving, this out-of-the-gate result was already looking good.
You can view Lorrie's 3rd newsletter here: http://hosted.verticalresponse.com/1432533/46cae1d457/542767569/80c567efe4/
As CopyHackers says, be conscious of your subject lines and conduct your own experiments. Play around with it, but think about subject lines as part of your newsletter design. Test different ways. Include your name.
7. The Art of War for newsletters?
In The Art of War, Sun Tzu says:
“Engage people with what they expect; it is what they are able to discern and confirms their projections. It settles them into predictable patterns of response, occupying their minds while you wait for the extraordinary moment — that which they cannot anticipate.”
Sun Tzu probably didn’t know that his point about engaging people applies equally well to newsletters as it does to war. If Sun Tzu had sent out newsletters, what would he have done?
Have fun with your newsletter and remember that even if you don’t get it right the first time, you can keep playing with it—but do try different things.
Have you created some newsletters already?
Are you willing to share what worked and what didn't?
Do you have any questions for Sierra?
We want to hear all about it down in the comments!
* * * * *
Sierra writes fiction that features strong heroines who grow from the challenges they face and always get the guy in the end. A graphic designer by day, she lives in the swampy yet arid wastelands of the San Francisco Bay Area with her family. She has zero will power when it comes to chocolate. In fact, she is the inventor of mix-less trail mix -- just leave the chocolate chips.
You can find more of her sass at www.sierragodfrey.com.
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Oh my gosh, Sierra, I can see why you're successful! This blog is a perfect selling point for you! Visually nice, tons of informative content I needed, a free download . . . . I'm now YOUR fan!
I SO needed this information - thank you SO much! Do you have any suggestions where I can go to get a good, non-geek class on using html?
Thanks Laura! I taught myself HTML from a book 20 years ago and that's all I ever need. I recommend HTML, XHTML, and CSS: Visual QuickStart Guide by Elizabeth Castro. It gives you a broad overview with the basics.
Love, love, LOVE this post! I'll be implementing these tips in the coming year as I grow my readership. A newsletter is on my 2014 To Do List. Thank you!
I'm so glad this was helpful! Thanks Jaye!
This is the best Newsletter info I've seen yet. Jam packed with helpful info. Thanks Sierra!
Thank you Sharla!
I agree, Sharla!!
Sierra, this is wonderful! I send out a quarterly newsletter through my website host. My newsletter's stated purpose is to share breaking news and to announce winners of the quarterly giveaway I do for my subscribers. I've only done 2 newsletters so far. I'd like to play with the format of a newsletter before I actually need to send another one. It helps to see the layout you've used. I love the idea of a template, but when I clicked your link to download yours, I couldn't download the template I could see. What did I do wrong? Thanks for sharing your insights and experience!
HI Betty -- thanks for letting me know about that. I've asked Jen to update the post but here's what to do:
- Right click on my newsletter template and select Save As
- Save it as an HTML file (choose HTML from your file type drop down box)
Then you can upload the HTML file to your newsletter service. You can also open the file in a text editor like Notepad and select all the code that way (just do a Control- A on a PC to get it all quickly).
I'm making your updates right now!! Thanks for letting me know. 🙂
Thanks, ladies. I've got it now!
Such a helpful post, Sierra, stuffed with amazing information!
Thanks for all of the useful ideas.
Glad it was helpful to you Kristi!
Wow, Sierra, amazing post! So much useful information. This is a keeper!!!!
Thank you so much for blogging with us!
Thank you SO MUCH for having me, Orly. This was fun to write!
A big thank you to Sierra, for letting me be her guinea pig. She makes me--my brand--look good. Time and again. Friends are commenting. The newest newsletter looks so professional. Now I'm an Author, with a capital A.
[…] I’m guest blogging over at the fabulous Writers in the Storm blog, with 7 tips for designing an effective author newsletter. Come join me […]
Enjoyed this post. The newsletter makeover is fantastic—congrats not he new look, Lorrie!
My biggest challenge is "knowing" what my readers might want from me, considering I'm a debut author with no readers yet. Looking forward to refining this identity as my book gains legs.
Basically, I'm saying that my newsletter wants to be like Lorrie's when it grows up! 😉
Kathryn, you can play around with what readers want, but just ask yourself what you'd like to see in your inbox from an author you love. More of their personality? Exclusive chapters or "extras" from your book? Contests? There are tons of articles and posts on the web telling us that newsletters are an essential tool but they neglect to mention that they take experimentation to get it right -- and of course, a little leg work to get readers signed up in the first place!
This is excellent information. Thank you. Now I just have to ulitlize it.
Thanks Michael. I *am* available for newsletter hire if you run into trouble 🙂 Good luck and glad this was useful!
Thanks, Sierra ... I may not be at the point where I need to design a newsletter, but I can guarantee I'll save this post and use it when the time comes. You did a great job on the newsletter and this post 🙂
Excellent blog post, Sierra! I saved all the great info to use for my newsletter when I get published. As an aside, Constant Contact is a HORRIBLE newsletter site!!! NEVER use it! I used to utilize it for my day job and now we use MailChimp. 🙂 Have a beautiful weekend! 🙂
Wow, is this ever great information. This was how to create a newsletter 101. It answers a lot of my questions. I had read that a popular author, I forget who, started her newsletter before she published her first book. And that's what gave her such a good start. Before I read that, I had never thought to start one that early. But, who am I to question someone who is very successful. It seemed to work for her. Hmm...I need to put my thinking cap on. I may have to implement this sooner than I thought. 🙂
You've given us a great nudge in the right direction, thoughtful and bright.
Wow! What a lot of information. This is a keeper. Thankyou so much. P.S. Joshi
Great information. I shared and reblogged.
Reblogged this on Ella Quinn ~ Author.
[…] Found a great couple of Writers in The Storm links for newsletter info. Thanks, WITS! Thought I’d do this this year, but may have to wait until […]
[…] Sierra Godfrey (Writers in the Storm) with 7 Tips to Design an Effective Author Newsletter […]